What's Fitbit's Warranty?
For questions and troubleshooting assistance for your Fitbit device, visit our help site. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy and Warranty. Australia customers, click here.
When you buy an eligible Fitbit device from the Google Store, you can also purchase a Preferred Care plan for additional coverage. Learn more about Preferred Care from the Google Store.
How do I return my Fitbit Device?
For countries that have products available through the fitbit.com store, purchases are covered by our return policy. To view the return policy for your region, see our Return Policy and Warranty. At this time, we don’t offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy.
Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.
For our full return policy, see our Return Policy and Warranty. Australia customers, click here.